OZ FSM (Field Service Management) is a cloud-based mobile service for various field service companies which provides installation, MA inspection and repairing services.
OZ FSM cloud service provides online service order processing, job tracking and billing with your mobile devices more efficiently than offline work process with paper forms before.
OZ FSM cloud service is optimized for small to medium sized field service companies.
With OZ FSM, field service companies can do:
• Job creation: create work orders automatically or manually
• Scheduling & dispatch: Schedule an appointment date and assign a technician
• Service report: Create e-report with billing information instead of paper report
• Management: manage company resources and monitor job status
Industries:
• HVAC
• Elevator/Escalator
• Computer
• Banding machine
• Security
• Delivery
• Installation, inspection and repair service for other systems, equipment and facilities.
Benefits:
• Keep track of job status in real-time
• Effective utilization of people and time
• Save paper related costs
• No loss or damage of service reports
• Improve customer royalty and renewal rate
• Technician looks more professional
• No need to hire IT staffs
Advantages:
• Service e-report includes service description as well as billing information
• Send service e-report to office and customer immediately after submitting the job
• Automatic input of price by selecting a repair part from the part list
• Automatic calculation of total price including parts, labor and tax (no human error)
• Company can define and use its own checklist for equipment
• Various useful dashboard and KPI reports